RETURNS

 

Policy


  • We accept returns of product shipped within the United States and Canada only. When returning your purchase within the United States, return shipping is free if you use the prepaid return label that is attached to your packing slip.
  • We do not accept returns for items shipped internationally.
  • Returns of full-price merchandise must be made within 30 days of purchase.
  • Returns on sale merchandise must be made within 14 days of purchase.
  • Final sale merchandise—including merchandise discounted by 50% or more before promo codes are calculated—cannot be returned.
  • Products must be unused and in good condition with original hang tags and packaging attached. All original packaging must be intact.
  • Only items purchased through republicofaces.com may be returned to our online warehouse. Items purchased through any of our approved vendors or wholesale partners must be returned to the place of purchase. 
  • We do not support returns, reships, or re-credits for items shipped internationally.
  • Surprise sale and select promotions are considered final sale merchandise and cannot be returned online or in our shops.
  • We do not accept returns for items shipped outside of the United States or Canada. 

 

Return Instructions


  1. Complete the returns section of the original packing slip.
  2. If you are returning an item that was shipped to you as a gift with a gift packing slip, you may choose to receive an e-gift card containing your refunded amount. In order to do so, you must include your email address in the returns area of the packing slip.
  3. Pack the item securely in the original package.
  4. Enclose the returns portion of the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
  5. Attach the free pre-paid return label that you received with your packing slip.
    • If you have misplaced or did not receive your free return label, contact us at connect@republicofaces.com
    • We cannot accept C.O.D. deliveries.
    • You can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product.
    • We recommend that you use insured parcel post for your return and note the tracking number from your return to ensure that the package arrives at the warehouse.

Ship the return package to:

ROA Returns
320 W. 31st Street, Los Angeles CA, 90017

 

International Returns


We do not accept returns for items shipped outside of the United States and Canada.

For questions about your international order please contact us at connect@republicofaces.com.

 

Refunds


  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
  • Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.
  • If you are returning an item that was shipped to you as a gift with a gift packing slip, you may choose to receive an e-gift card containing your refunded amount.

 

Damaged or Defective Items


In the case of items damaged during shipment, please immediately contact our customer care department at connect@republicofaces.com. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.